Returns

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

Important notes on this service:

  • Please ensure you enclose a completed returns form with your order.
  • Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.
  • Packages returned to us from the UK can take up to 5 working days to arrive back to us. Packages returned to us from outside the UK can take considerably longer to arrive.
  • Consider sending your returns via a tracked and insured service. Hard Grind will not be responsible if your returns go missing.
  • Enclose the completed Returns form with your goods, and return to the following address:

 

Returns Department
FAO: Hard Grind
18B Exchange Street
Dundee
DD1 3DL
United Kingdom

 

Returns Terms and Guidelines

  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • We are not responsible for the return shipping costs of the items.
  • All Items must be in original, resalable condition.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
  • Please make sure all return packages are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.
  • If returned an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Hard Grind is NOT responsible for any return custom charges made.
  • Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.