All Items are shipped via Royal Mail. We send out all orders out on a 48 hour tracked service. We do not send out tracking numbers automatically but if you do wish to have it please email us via the website and we can forward on.
However please allow up to 10 working days for an order to arrive.
Shipping costs £3.50
There is a £1.50 charge for small accessory orders under £10 in value.
Via Royal Mail *exclusions apply
£4.50-£13 Location specific pricing.
This service varies in price depending on your location and the transaction value.
Orders usually take 2-8 working days to arrive.
*Unfortunately some countries in Europe are not serviced by Royal Mail and in these circumstances we offer International shipping options. See below for more information on International Shipping.
Signed Service from Royal Mail.
Europe: Please allow 10 working days for delivery if you live in the below countries.
Switzerland, Norway, Serbia, Iceland, Bosnia, Croatia, Finland.
Order under £100: £13 Shipping
Orders over £100: FREE shipping
International: Please allow 14 working days for delivery.
Orders under £100: £18
Orders over £100: FREE Shipping
On all orders in the UK and Europe please allow 14 working days for good to arrive before contacting firstname.lastname@example.org
For International orders please allow 28 days before contacting email@example.com
All couriers that we use send updates on where your parcel is and offer delivery alternatives to suit you. Please ensure that you input your correct email address and mobile phone number to allow you full control of your delivery.
All deliveries will be attempted three times, on each occasion you will be given an opportunity to re-arrange your delivery to a more suitable time or location.
If you do not contact the courier and they have made three attempts it is at this point the items will be returned to the warehouse. We will issue a refund for the goods minus the return postal charge and any additional fees incurred.
We advise that you ensure your delivery address is correct; that you have provided a valid email and mobile phone number and that you have selected a delivery address that is convenient (Home or work).
Duty and other charges
Please be aware that some countries charge taxes & Duty on goods received into the country. It is the customers’ responsibility to pay for these.
If the customer forfeits the payment or does not accept the package due to the customs charges then the items will be returned to our warehouse. We will refund the cost of goods minus the shipping and any charges incurred while in transit.
In some cases this can mean a forfeit of any refund as return shipping and associated charges can equal more than the amount paid for the goods so we highly recommend you look into any additional costs before you place your order.
Hard Grind cannot be held responsible for these charges, it is the responsibility of the customer to be aware of their own countries rules and regulations regarding imports from the UK.